Cloud Contact Centre

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Contact Centers now have the option to use evolving and flexible cloud based services rather than on-premise technology. IP-Tel Technologies is part of this evolution.

Our promise is to partner with leaders and innovators. Our true cloud based solution is a strong rival to the traditional on-premise and hosted alternatives. What once took months in time and hundreds of thousands of Euro, now takes weeks with a manageable cost per agent, per service, per month. Our solution offers 24/7, 360-degree ability to connect with your customers faster, better and more efficiently. It gives cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social and SMS. The service is delivered to any direct dial telephone and managed through a web interface.

We deliver our cloud contact Centre solution in two ways, Hybrid Cloud and Complete Cloud. Both offer high levels of cost savings and flexibility for your business.

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We understand that clients are sometimes nervous to embrace a complete cloud solution without first understanding its capability. Because of this we offer a hybrid option.

Our hybrid cloud solution provides you with a clever combination of minimal onsite hardware and an intelligent cloud based contact centre routing and reporting service. At your premises, we install a telephony platform that includes the necessary processor and server. Coupled with that, through one single web based interface, you will have access to advanced contact centre applications with voice, e-mail, web and social media routing and consolidated reporting.

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